Last updated: October 10, 2026
We want you to enjoy your Missy Jane Art purchase. If something is not right, email missyjane@missyjaneart.com with your order number so we can help.
30-day returns
For ready-made items, request a return within 30 days after delivery. Items must be unused, unworn, unaltered, and in their original condition. Include the original packaging where possible and pack the item securely for its return journey. Regular-price and sale items follow the same return policy unless an item was clearly identified as final sale before purchase.
How to arrange a return
Email us before mailing an item. Include your order number, the item you wish to return, and the reason. We will provide return instructions and the appropriate mailing address privately. Please send the item within 14 days after receiving those instructions.
For a change-of-mind return, you pay return shipping. Original shipping charges are not refunded. We recommend a tracked service and keeping your mailing receipt. There is no restocking fee.
Damaged, defective, or incorrect items
Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us promptly with your order number and clear photographs of the item and packaging. Keep the packaging while we work out a resolution.
We will arrange an appropriate repair, replacement where available, or refund. For a confirmed defect, shipping damage, or our fulfillment error, we cover any return shipping we require and refund applicable original shipping charges. You do not need to pay return postage before contacting us.
Custom and commissioned work
Custom, personalized, and commissioned pieces cannot be returned because of a change of mind. This does not affect your right to a remedy if a piece arrives damaged, is defective, or does not match the agreed specifications. Any additional terms for a commission will be discussed before you place the order.
Refunds and exchanges
After receiving and inspecting an eligible return, we will email you and issue the approved refund to the original payment method within 7 business days. Your bank or payment provider may take additional time to post the credit. Refunds for gifts are returned to the original purchaser’s payment method.
Many pieces are one of a kind, so an identical exchange may not be possible. For a different piece, arrange an eligible return and place a new order for the item you want.
Cancellations and consumer rights
Contact us as soon as possible if you need to cancel an order. A ready-made order cancelled before shipment receives a full refund, including shipping. Once shipped, the return process applies. Cancellation of custom work depends on whether work has started and the terms agreed for that commission.
These policies do not limit any rights or remedies you have under applicable consumer law.